IT Support Technician
Are you an experienced IT Support Technician who enjoys solving technical problems and keeping business-critical systems running smoothly?
My client is seeking an IT Support Technician to play a key role in supporting and maintaining their internal IT infrastructure. This position will involve providing hands-on technical support to internal users, ensuring systems remain stable, secure, and high-performing, while contributing to ongoing IT improvement projects during a period of growth.
This is an excellent opportunity for someone who enjoys a varied support role, working across infrastructure, end-user support, and incident resolution in a collaborative environment.
Key Responsibilities
Provide day-to-day support across the organisation's LAN, WAN, Wi-Fi, and firewall infrastructure
Diagnose and resolve hardware and software issues across desktops, laptops, printers, and mobile devices
Manage user accounts and permissions within Active Directory, Group Policy, and Microsoft 365
Log and manage service requests and incidents, ensuring timely resolution and accurate documentation
Conduct root cause analysis for infrastructure or security incidents and implement corrective actions
Maintain detailed records of incidents, resolutions, and technical changes
Work with third-party vendors to resolve hardware or software issues when required
Create and maintain internal documentation and knowledge base articles
Provide basic user training and promote self-service IT resources where appropriate
Contribute to ongoing IT infrastructure and improvement projects
Required Experience
Minimum 4 years' experience in an IT Support or Technical Support role
Strong hands-on experience with Windows and macOS environments
Experience working with Active Directory, Group Policies, and Microsoft 365 administration
Familiarity with remote desktop and helpdesk tools
Solid understanding of networking concepts and infrastructure support
Experience troubleshooting hardware, software, and connectivity issues
Key Skills
Strong troubleshooting and problem-solving abilities
Excellent communication and user support skills
Experience supporting network infrastructure and security best practices
Ability to manage multiple support requests effectively
A proactive and customer-focused approach to IT support
Ability to work both independently and as part of a wider IT team
What's on Offer
Opportunity to work within a growing and innovative organisation
Exposure to a wide range of IT systems and infrastructure projects
A collaborative environment with opportunities to develop technically
If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.