Job Title: Digital Customer Success - Tool Implementation
Ocho People are proud to be partnering with their client, a leading cyber security vendor, as they continue to scale their Customer Success function globally.
We are seeking a Digital Customer Success - Tool Implementation specialist to support the delivery and optimisation of digital customer engagement and onboarding initiatives. This role will focus on improving how customers interact with the platform through enhanced in-app experiences, data insights, and digital engagement strategies.
Key Responsibilities
Implement and optimise digital customer engagement tools to support onboarding and product adoption
Design and improve in-app customer journeys and digital experiences
Analyse customer behaviour and usage data to identify opportunities to improve engagement
Work closely with Product, UX, and Customer Success teams to deliver a seamless customer experience
Identify opportunities to automate and scale digital customer engagement initiatives
Experience Required
Experience in Digital Customer Success, Customer Experience, or Product Adoption roles
Strong understanding of digital customer engagement tools and platforms
Experience working in SaaS or cyber security environments is beneficial
Strong analytical and stakeholder management skills
This is an exciting opportunity to join a high-growth cyber security organisation and play a key role in shaping its digital customer engagement strategy.