Customer Success Director Belfast | Hybrid
- Director-level Customer Success role at a fast-growing tech scale-up
- Own a portfolio of strategic enterprise accounts across finance, insurance and technology
- C-suite relationship management with full commercial accountability
- Salary £120k+ dependent on experience
- Hybrid working with Belfast base
About the Company
Our client is a leading provider of technical and professional solutions, partnering with some of the world's largest organisations in finance, insurance and technology. Their outcome-driven programmes span AI, data science and change management,delivered through virtual, in-classroom and blended formats by experienced, hands-on instructors. It's a fast-moving, purpose-led business with an ambitious growth trajectory and a culture built on collaboration, ownership and real impact.
The Role
This is a senior Director-level position with full commercial ownership of a portfolio of high-value strategic accounts. You'll be the trusted advisor at C-suite level, driving retention, renewals and revenue expansion while ensuring clients achieve meaningful business outcomes. Alongside your account responsibilities, you'll play a key leadership role within the Customer Success function, mentoring the team and working closely with the Head of Customer Success to embed best practice and raise commercial capability across the board.
Key Responsibilities
- Own and grow a defined portfolio of strategic accounts with full commercial responsibility for renewals and expansion
- Lead complex, high-value negotiations including multi-year and enterprise-level agreements
- Build trusted, long-term relationships with senior and executive-level stakeholders across client organisations
- Develop and execute tailored account strategies that align customer objectives with company value drivers
- Maintain rigorous pipeline discipline and accurate forecasting across the portfolio
- Proactively identify renewal risk early and intervene to protect and strengthen client relationships
- Mentor and coach Customer Success team members on expansion thinking, negotiation and strategic account planning
- Support the Head of Customer Success in developing best-practice playbooks, account planning frameworks and expansion methodologies
- Act as a visible role model for senior-level client engagement and commercial ownership
What You'll Need
Essential:
- 10+ years' experience in Senior Customer Success, Account Management or Strategic Account roles
- Proven track record of owning and growing revenue through renewals and expansion
- Strong commercial acumen and negotiation capability at enterprise level
- Experience managing complex, multi-stakeholder relationships at C-suite level
- Previous experience mentoring or developing team members
- Background working with enterprise or high-value customers in a scaling business
Nice to Have:
- Experience shaping Customer Success strategy beyond individual accounts
- Background in tech learning, SaaS or professional services sectors
Why Apply?
- Salary £120k+ dependent on experience
- Hybrid working with a Belfast base
- Competitive benefits package including professional development and career growth
- High-trust, high-autonomy environment with genuine commercial ownership
- Join a fast-growing company with real momentum and a collaborative, purpose-driven culture
Interested?
For more information or to submit your CV via the button below, or connect with Ryan Quinn on LinkedIn if you have any queries on the role or the timelines.