End User Support Engineer - contract role
Belfast city centre | 12pm-9pm shift | 3 days onsite
The role
We're recruiting on behalf of our client, a well-established Managed Service Provider (MSP) based in central Belfast. They're looking for an experienced End User Engineer on a contract basis, with potential to become permanent for the right person.
This is a hands-on technical role supporting a diverse client base across email and web security, Microsoft 365, and endpoint management. Hours are 12pm-9pm with 3 days per week onsite in central Belfast.
Day-to-day:
- Act as the primary technical contact for clients, delivering tailored solutions
- Implement, configure, and support email and web security platforms: INKY, Proofpoint, Cisco Umbrella, and Mimecast
- Perform root cause analysis on complex issues around email filtering, phishing, and secure web access
- Handle escalations and mentor junior team members
- Manage tickets to a high standard with timely updates to clients and internal teams
- Lead system deployments and upgrades, including out-of-hours when required
- Produce technical documentation and train support staff on client environments
Experience:
- 5+ years IT support experience, including time in an MSP environment
- Expert-level Microsoft 365 administration
- Strong Azure and Intune MDM knowledge
- Hands-on experience with email security platforms
- Solid understanding of SPF, DMARC, and DKIM
- Confident communicator with clients and internal teams
- Flexibility for on-call and out-of-hours work when required
Desirable:
- Experience in regulated environments (SOC2, HIPAA, HiTrust)
- Automation experience (Ansible, Puppet, Chef)
- Microsoft Azure certifications
Package:
- Comprehensive medical and dental cover for you and your family, with immediate coverage
- Life insurance
- Inclusive and extended parental leave policy
- Uncapped annual leave
- 32 hours of paid volunteer time per year
- Pension plan with employer matching
- A supportive work environment
- Regular social events
Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.