Technical Support Engineer – Cloud, Cybersecurity | Belfast (Hybrid)
Location: Belfast
Type: Permanent
About the Opportunity:
This role sits within a fast-growing cloud security environment, supporting a modern platform focused on real-time threat detection and cloud infrastructure protection. You’ll play a key role in troubleshooting complex issues and supporting customers using cutting-edge cloud and security technologies.
What You’ll Be Doing:
• Provide technical support via chat, email, and collaboration tools
• Diagnose and resolve customer issues across cloud and platform environments
• Escalate complex problems to engineering and product teams where required
• Build strong relationships with customers and provide product guidance
• Create and maintain support documentation and knowledge base articles
• Log and track issues to ensure timely resolution and communication
• Continuously develop technical knowledge across cloud and security domains
What You’ll Bring:
• 1–3 years in a technical support or customer-facing engineering role
• Strong experience with MySQL
• Exposure to cloud technologies and containerisation (Docker, Kubernetes)
• Experience with Linux and networking fundamentals
• Familiarity with monitoring and analysis tools such as Grafana or OpenSearch
• Understanding of cybersecurity concepts, particularly in cloud environments
• Strong communication skills and ability to support customers effectively
Why Join:
• Opportunity to work in a modern cloud security environment
• Exposure to cutting-edge technologies across cloud and cybersecurity
• Strong learning and development opportunities
• Collaborative, high-growth team environment
If you're interested or have any further questions on the role, please feel free to reach out to Eve Geddis directly on LinkedIn.
