Customer Success Director
At a Glance
• Director-level Customer Success role at a fast-growing tech scale-up
• Own a portfolio of strategic enterprise accounts across finance, insurance, and technology
• C-suite relationship management with full commercial accountability for renewals and expansion
• £120,000+ dependent on experience
• Hybrid working with a Belfast base
About the Company
Our client is a leading provider of technical and professional learning solutions, partnering with some of the world’s largest organisations across finance, insurance, and technology. Their outcome-driven programmes span AI, data science, and change management, delivered through virtual, in-classroom, and blended formats by experienced, hands-on practitioners. It is a fast-moving, purpose-led business with an ambitious growth trajectory and a culture built on collaboration, ownership, and real impact.
The Role
This is a senior Director-level position with full commercial ownership of a portfolio of high-value strategic accounts. You will be the trusted advisor at C-suite level, driving retention, renewals, and revenue expansion while ensuring clients achieve meaningful business outcomes. Alongside your account responsibilities, you will play a key leadership role within the Customer Success function... mentoring the team, working closely with the Head of Customer Success, and raising commercial capability and consistency across the board. If you are a commercially sharp, relationship-led leader who wants genuine autonomy and real influence over how a high-growth business manages its most important client relationships, this is the role for you.
Key Responsibilities
• Own and grow a defined portfolio of strategic accounts, carrying full commercial responsibility for renewals and expansion
• Lead complex, high-value negotiations including multi-year and enterprise-level agreements
• Build trusted, long-term relationships with senior and executive-level stakeholders across client organisations
• Develop and execute tailored account strategies that align customer objectives with company value drivers
• Maintain rigorous pipeline discipline and accurate forecasting across the portfolio
• Identify renewal risk early and intervene proactively to protect and strengthen client relationships before issues escalate
• Mentor and coach Customer Success team members on expansion thinking, negotiation confidence, and strategic account planning
• Support the Head of Customer Success in developing best-practice playbooks, account planning frameworks, and expansion methodologies
• Act as a visible role model for senior-level client engagement and commercial ownership across the function
What You’ll Need
Essential:
• 10+ years’ experience in Senior Customer Success, Account Management, or Strategic Account roles
• Proven track record of owning and growing revenue through renewals and expansion in a scaling business
• Strong commercial acumen and negotiation capability at enterprise level
• Experience managing complex, multi-stakeholder customer relationships at C-suite level
• Previous experience mentoring or developing team members in a commercial environment
• Background working with enterprise or high-value customers
Desirable / Nice to Have:
• Experience shaping Customer Success strategy beyond individual accounts
• Background in tech learning, SaaS, or professional services sectors
Why Apply?
• £120,000+ dependent on experience
• Hybrid working with a Belfast base and genuine flexibility
• Competitive benefits package including professional development and clear career progression
• High-trust, high-autonomy environment with genuine commercial ownership from day one
• Join a fast-growing business with real momentum and a collaborative, purpose-driven culture
• Work with some of the world’s largest organisations across finance, insurance, and technology
Next Steps
Get in touch with Ryan Quinn at Ocho People for a confidential conversation about this role. Submit your CV via the link below or connect with Ryan directly on LinkedIn at ryan@ochopeople.com.
